Privacy Notice

1. Who we are

Inner Success is a private practice conducted through Complete Success Ltd.

Data controller:
Complete Success Ltd
United Kingdom

For any privacy-related enquiries, contact:
tara@completesuccess.co.uk

 

 

2. The principles we apply

We collect and process personal data only where it is necessary, proportionate, and relevant to private professional engagements.

We do not sell personal data.
We do not trade personal data.
We do not use personal data for advertising or profiling.

3. The data we collect

We may collect and process the following categories of personal data:

  • Contact details (such as name and email address) when you make an enquiry

  • Correspondence related to enquiries or engagements

  • Information required for invoicing and accounting

  • Website usage data collected via analytics cookies

We do not operate public user accounts.
We do not collect sensitive personal data unless it is voluntarily provided within private correspondence.

4. How we use personal data

Personal data is processed only for the following purposes:

  • Responding to enquiries

  • Determining suitability for private engagement

  • Delivering contracted work

  • Invoicing and accounting

  • Meeting legal and regulatory obligations

  • Understanding general website usage to improve site performance

 

5. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interest
    For responding to enquiries and initial correspondence

  • Contract
    For delivering agreed private engagements

  • Legal obligation
    For tax, accounting, and record-keeping requirements

Where consent is required, it can be withdrawn at any time.

6. Email communications

Email communications are managed via Kartra, which acts as a data processor on our behalf.

We use email only for:

  • responding to direct enquiries

  • delivering agreed communications

  • providing information explicitly requested

We do not send unsolicited marketing emails.

Kartra processes data in accordance with UK GDPR and applicable data protection standards.

7. Website analytics and cookies

We use Google Analytics to understand how visitors use this website.

This data is collected in aggregate form and is used solely to improve site performance and usability.

Analytics cookies may collect information such as:

  • pages visited

  • time spent on pages

  • general location (non-precise)

You can control or disable cookies through your browser settings.

This website does not offer automated decision-making or profiling.

8. Data sharing

Personal data may be shared only where necessary with:

  • professional advisers (such as accountants)

  • technology providers required to operate communications or analytics

All such parties are required to process data securely and lawfully.

We do not share personal data with third parties for marketing purposes.

9. Data retention

Personal data is retained only for as long as necessary:

  • Enquiry correspondence is retained for a limited period to manage follow-up

  • Engagement records are retained in line with legal and accounting obligations

  • Analytics data is retained according to Google Analytics settings

When data is no longer required, it is securely deleted.

10. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of data where appropriate

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

12. Changes to this notice

This Privacy Notice may be updated from time to time to reflect legal, regulatory, or operational changes.

The current version will always be published on this website.